Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.
How do you ship packages?
Packages shipped from the warehouse in China will be shipped via ePacket, China Post or EMS depending on the weight and size of the product. Occasionally we may ship from the US through USPS. All orders on our website include Free Shipping!
Do you ship worldwide?
No. We currently only ship to the continental US. Some of the US locations we do not ship to are, Alaska, Hawaii, Puerto Rico and other Pacific Islands that are part of the US. If you happen to be located in one of those territories we will contact you.
What about customs?
We do not include these fees in our item price. The total billed at checkout is the final amount you pay. However, we are not responsible for any custom fees once the items have shipped. Very rarely are custom fees added to our products when they arrive to your country (USA).
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||* Estimated Shipping Time *|
|United States||10-20 Business days|
* This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, only if tracking information is available, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, then it isn’t available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to assist you.